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Web based backup issue

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Hi,
I got "cannot copy file cannot read from source file or disk" error 
When I'm trying to download backup file from web based interface.
After click on "Create backup file", Save as dialog opens, but in "Save as type" combo box I got
some number like "18.32" or "78.65".
and if I save file I got above error (can not ...).
SSH backup via ftp work well.
Kemp specification: Loadmaster 2500, Balancer version 4.2-86
Client I connect via it: HP DL380, Windows Server 2003, IE 6

very important point: I have same server. actually same server, connected to another Kemp (loadmaster 2500 4.2-86). Backup works very well!

Best regards,
Ashkan
ashkan82r@gmail.com

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